Customers can use official contact channels to put forward various service-related needs, including but not limited to service inquiry, experience sharing, problem reflection and suggestion putting forward.
All customer-initiated contact information will be processed with standardized service procedures to ensure fairness and professionalism in service reception.
We respect the independent will of every customer in communication. We will not arbitrarily interrupt legitimate customer communication, nor ignore any reasonable service demand put forward by customers. For diverse customer demands, we will adopt flexible service methods to match different communication scenarios and solve customer puzzles in a targeted manner.